Handle Support
Requests Efficiently
Create a streamlined support system with customizable tickets, private channels, and organized staff response tools.
Private Tickets
Handle user requests in dedicated private channels
Ticket Management
Track, organize, and archive support requests
/create-ticket [prompt]
Create a private support ticket
/create-sticky-ticket [category] [prompt]
Create a permanent ticket button
Complete Ticketing System
Provide professional support to your community with a feature-rich ticketing system
Private Tickets
Create private support channels visible only to staff and the ticket creator
Sticky Tickets
Create permanent ticket buttons in any channel for easy access to support
Role Management
Customize which roles can view and respond to support tickets
Category System
Organize tickets into categories with different staff permissions
One-Click Resolution
Easily close tickets with a single button click when support is complete
Channel Control
Configure which channels can be used for creating support tickets
How It Works
Configure System
Set up ticket categories, staff access, and customized responses
Users Create Tickets
Members submit support requests through simple commands or buttons
Manage & Resolve
Staff respond in private channels and close tickets when resolved
Ready to Streamline Your Support?
Join thousands of Discord servers that use Echo's ticketing system to provide professional support to their communities.